Client Loyalty: An Anecdote
Client loyalty can be difficult— on at least one occasion, I’ve had to write a client to share discovery of an investment manager’s malpractice. In my litigation past, I have had to sue lawyers, accountants, bankers, and investment advisers for fraud, elder financial abuse, unsuitable advice, mistakes, and breaches of fiduciary duty and loyalty. It is never pleasant to be in such a lawsuit, and there are no winners.
So how the heck do we deal with this while trying to build a referral network? Who wants to refer a client to a lawyer who might sue them?
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